Privacy Policy
๐ On this page
1. Scope of this privacy policy
This Privacy Policy applies to Indicom Lending ("we", "us", "our", or "the Company") and any of our websites, loan application services, customer support, and online tools (collectively, the "Services"). We are committed to protecting the personal information of our users in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws (including Quebec's Law 25, Alberta PIPA, and BC PIPA).
By using our website or applying for a loan, you consent to the collection, use, and disclosure of your personal information as described in this policy. If you do not agree, please do not use our services.
2. What information we collect
To provide loan services across Canada, we collect different categories of personal information, including:
| Category | Examples |
|---|---|
| Identity & contact data | Full name, date of birth, SIN (optional for credit check), mailing address, email, phone number, government ID (for verification). |
| Financial & application data | Income details, employment status, bank statements, pay stubs, credit history (via Equifax/TransUnion), existing debts, loan amount requested. |
| Technical & usage data | IP address, browser type, device identifiers, cookies, session logs, and referral URLs. |
| Communication data | Records of your emails, chat messages, or phone calls with our support team. |
We also collect information from third-party credit bureaus (with your consent) and financial institutions when you link your bank account for verification.
3. How we use your personal information
We use your data only for legitimate business purposes related to loans, including:
- โ Processing and evaluating your loan application (eligibility, affordability, identity verification).
- โ Communicating with you about your application, payment reminders, or loan updates.
- โ Underwriting and risk assessment using automated or manual reviews.
- โ Fraud prevention, security monitoring, and compliance with anti-money laundering (AML) regulations.
- โ Improving our website, loan products, and customer experience (aggregated analytics).
- โ Providing required disclosures to provincial regulators or law enforcement when mandated by Canadian law.
We will not use your personal data for purposes incompatible with those listed without obtaining your further consent.
6. Data security & retention
We implement industry-standard security safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include:
- 256-bit SSL/TLS encryption for all data transmission.
- Access controls, role-based permissions, and regular security audits.
- Secure data centers located in Canada (or equivalent privacy jurisdictions).
- Employee training on privacy and confidentiality.
Retention: We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations (e.g., 7 years for financial records as per Canada Revenue Agency requirements), or resolve disputes. After retention periods, data is securely deleted or anonymized.
7. Your privacy rights (PIPEDA & provincial laws)
As a Canadian resident, you have the following rights regarding your personal information:
- Right to access: Request a copy of the personal data we hold about you, subject to limited exceptions.
- Right to rectify: Correct any inaccurate or incomplete information.
- Right to withdraw consent: Withdraw your consent for certain data processing (e.g., marketing emails) โ this does not affect the processing of loan applications already in progress.
- Right to data deletion: Request deletion of your data when no longer required for legal or business purposes (subject to regulatory retention).
- Right to complain: Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your privacy rights have been violated.
To exercise these rights, please contact our Privacy Officer using the details in Section 9. We will respond within 30 days (as required by PIPEDA).
8. Third-party links & services
Our website may contain links to external financial tools, credit counseling services, or provincial regulatory bodies. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing any personal information.
9. Contact our Privacy Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our designated Privacy Compliance Officer at Indicom Lending:
๐ง Email: privacy@indicomlending.com
๐ Phone: 1-888-555-1234 (ext. 701)
๐ฌ Mail: Privacy Office โ Indicom Lending, 200 King St W, Suite 1400, Toronto, ON M5H 3T4, Canada
For complaints, you may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or call 1-800-282-1376.